News Review: Peregrine finds a home inside HP

The Prodigal Returns News that HP have agreed to purchase Peregrine must put some smiles on the faces of the existing 3,500 ServiceCenter customers. At last they can feel that the software house has a valid home, where it will hopefully get the investment and marketing effort it deserves. Peregrine has had an interesting story getting here. It was quite an acquisition-maker itself in the early part of the decade, including an interesting time "dating" Remedy (now part of BMC). Then it ended up filing under Chapter 11, and seemed to write itself out of the history books. The thing that seems to have saved it is that it has a reasonable product, at a time when every company is trying to get into the ITIL framework, by producing software offerings with the ITSM (or Service Management) strapline. HP's offering in the form of OpenView very much complements this, so I foresee a strong future for both products. The key factor for ITSM offerings is having a common configuration management database. This database should be able to tie together all the assets of the company (Servers, workstations, software licenses and installed applications), and cross-match them to the HelpDesk (so that incidents can be logged against them). This in turn means that Problem Management can drill down into root causes by looking at the Incident history. Then Changes and Releases can be implemented against these assets. So a common CMDB is vital - both for a good ITSM offering, and for a successful deployment of ITIL processes. Peregrine has potential to be such a product, particularly if it is well integrated with OpenView in future releases. One curious question: Why didn't IBM purchase Peregrine ? After all, IBM acts as the channel for a lot of the Peregrine products. And surely IBM would benefit from Peregrine's CMDB. These days, I don't hear much about IBM Tivoli. It used to be the market leader in management of mid-range systems and applications. Now we have BMC, Computer Associates and HP. Are IBM unconcerned about the ITSM market ? Or maybe they are just biding their time.